I need a quotation for my car. What should I do?

For a personalized quotation, please share your contact and vehicle details through any of the available options:

1. Contact our Customer Service Representative at 800889
2. Access the “Contact Us” form on our website
3. Email us at customerinfo@yastakaful.ae.

Our dedicated representative will promptly reach out to discuss your specific requirements.

Do you insure electric I commercial and imported vehicles?

We cover electric/ commercial and imported vehicles on a case-by-case basis. To better understand your needs and provide you with suitable options, please share your contact and vehicle details through any of the available options:

1. Contact our Customer Service Representative at 800889
2. Access the contact us form on our website
3. Email us at customerinfo@yastakaful.ae.

Our dedicated representative will promptly reach out to discuss your specific requirements.

How do I submit my claim?

You can submit your claim by:

1. Contacting our Call Center through a Toll-Free Number 800889
2. Through our website by accessing the claim option in the top and footer menu and uploading necessary documents e. Valid Driving license, Registration Card, Police report, Vehicle’s photos if available.
3. Emailing us at customerinfo@yastakaful.ae and submitting the required documents.

How long does it take to process a claim?

Minor claims usually take 1 business day to be resolved. However, complex claims, such as water damage, fire incidents, and significant damages require assessments, expect resolution within an additional 2 to 3 business days.

Will the repairer collect my car and deliver it back to me?

If your car isn’t in a drivable state, you can drop it off at authorized workshops or agencies by calling the Roadside Assistance Company, whose number is listed on all of our issued policies. For further information, please contact our customer service team at 800889 or email at customerinfo@yastakaful.ae

Is Roadside Assistance included in my Motor Takaful Policy?
Please refer to your policy document for covered benefits. For further information, you may contact our customer service at 800889 or email customerinfo@yastakaful.ae.

Is Roadside assistance available 24/7? Can you provide me with the toll-free number of Roadside assistance?
Roadside assistance Services are available 24/7. Refer to your policy document to determine the details about Roadside Assistance Company. Alternatively, you may directly reach out to our trusted partner, IMC, by calling 600575751. 

Do you have garages in all Emirates?
Indeed! Our network of garages spans across every time, ensuring accessibility wherever you are. Here is the list of garages for your convenience: 

You may contact our customer service team in case of any further assistance at 800889 or email at customerinfo@yastakaful.ae

In Which garage should I take my car?

For quick assistance, please call our customer service at 800889 during office hours and they will guide you with the best possible option. Alternatively, drop your details by accessing a “Call Back” option on our website or you can email us at customerinfo@yastakaful.ae. We’ll get back to you promptly.

What are your service hours?

Our service hours(for call center and walk-in both) from Monday to Thursday are 8:00am to 6:00pm and 8:00am to 12:00pm on Friday.